CLIENT INSTRUCTIONS and  PORTAL

Keyboard and Mouse

Prepare for initial session:

  1. Click below to access the Client Portal and choose a day/time for your initial appointment 

  2. Click "I'm a New Client" ----> then type of appointment (your very first session is the Psych. Diagnostic Assessment) 

  3.  Click "Video Office"  --> then preferred appointment time - (Please call if none of the times are compatible with your schedule - Other times during the day might have opened up) Leave a detailed message if no answer.

  4. The Therapist will approve the appointment or contact you for an alternate day/time - (Following your initial, the Therapist will schedule your ongoing appt.'s for you based on your schedule

  5. Check your email for intake documents you must complete electronically at least 2 days before your initial appt. ​

  6. On the day and time of your scheduled session please use the telemedicine link (sent to you via email) to connect

  7. A quiet and distraction free environment will offer the best communication during session. ​

  8. If I am working with your child please ensure they are prepared for their session (snacks, well rested, etc.)

  9. In addition to any materials emailed, it is best to have a pen, paper, and markers nearby just in case. 

  10. Prior to session, check your email for any forms I may have sent you for the session.

Established Clients:

For your convenience once scheduled, you can always click on the link you are sent to cancel; or cancel by calling. Please call me if you need to re-schedule (see more below). 

Reminder of Insurances that are accepted: Horizon Blue Cross Blue Shield, Cigna, Optum (to include the commercial insurances plans - All Savers, Harvard Pilgrim, Oxford, and UMR)

Click for your Client Portal with

Dr. Nkem Okakpu, LPC, NCC

(or simply Nkem)

Telemedicine by

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Cancellations:

We know things happen. In the event you need to cancel your session please notify me at least 24 hours in advance. If you are a late cancel/no show to our appointment and did not notify me in advance you will be charged the late cancel/no show fee. More details in the Rates page.

Unfortunately after 3 late cancel/no shows, I will no longer maintain you as a client. Thanks for understanding.