CLIENT INSTRUCTIONS and PORTAL
Prepare for initial session:
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1. After communication with the Therapist an appointment will be made for you that best accommodates your schedule, given availability.
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​ 2. Check your email for intake documents you must complete electronically at least 5 days before your initial appointment ​to avoid appointment cancellation.​
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3. On the day and time of your scheduled session please use the telemedicine link (sent to you via email) to connect or click below to access the client portal.
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4. A quiet and distraction free environment will offer the best communication during session. If privacy proves to be difficult, the session will have to be disconnected.
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5. If your child is the client, please ensure they are prepared for their session (snacks, well rested, etc.)
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6. In addition to any materials emailed, it is best to have a pen, paper, and markers nearby just in case.
Established Clients:
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For your convenience you are able to use the link you are sent to cancel, or cancel by calling or sending a message through your secure Client Portal. See cancellation details below. You can also call if you need to re-schedule, or send a message through your secure Client Portal.
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Reminder of Insurances that are accepted: Horizon Blue Cross Blue Shield (including Braven Health), Cigna, Optum (to include the commercial insurances plans - All Savers, Harvard Pilgrim, Oxford, and UMR)
Click for your Client Portal with
Dr. Nkem Okakpu, LPC, NCC, ACS
(or simply, Nkem)
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Telemedicine by
Cancellations:
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We know things happen. In the event you need to cancel your session please notify the office at least 24 hours in advance. If you are a late cancel/no show to your appointment and did not provide notification in advance you will be charged the late cancel/no show fee. More details in the Rates page.
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Unfortunately after 3 late cancel/no shows, you will no longer be maintained as a client. Thanks for understanding.